HoneyBeeOT Policies and Scope of Practice
Here you’ll find more detailed information about my services, my practice, and the ethos that guides HoneyBeeOT.
These policies are here to help you understand how I work and what you can expect from HoneyBeeOT. They’re designed to keep things transparent, safe, and straightforward for everyone.
Section 1-Core Policies
(Privacy Policy, Cookies Policy, Safeguarding Statement, Website Content & Intellectual Property Policy)
Privacy Policy:
HoneyBeeOT is committed to protecting your privacy. This policy explains what personal information I collect, why I collect it, how it is used, and how it is stored in line with UK GDPR and ICO guidance.
Who I am
HoneyBeeOT is an independent occupational therapy and OT‑informed support service based in East Lothian.
Data Controller: Honey Wragg / HoneyBeeOT Email: honey@honeybeeot.co.uk
As the Data Controller, I am responsible for deciding how your information is used and keeping it safe.
What information I collect
I only collect information that is necessary for providing occupational therapy or OT‑informed services.
For families and individuals
Parent/carer contact details
Child’s name, age, and relevant background information
Information shared during sessions
Assessment notes
Reports and recommendations
For schools & workplaces
Staff contact details
Information about your setting
Notes from training, workshops, or environmental assessments
Website
Basic cookies and analytics (see Cookies Policy)
I do not collect more information than is needed for these purposes.
Why I collect this information
I collect information so I can:
provide occupational therapy or OT‑informed support safely and effectively
understand your needs and tailor support
write reports or summaries (if requested or agreed)
arrange bookings and communicate with you
maintain accurate clinical or professional records
meet legal and professional requirements
Your information is only used for the purposes for which it was collected, unless a compatible purpose is required by law.
Lawful basis for processing
Under UK GDPR, I process personal data using:
Legitimate interests – to provide occupational therapy or OT‑informed services safely and effectively
Legal obligation – to meet HCPC, safeguarding, and record‑keeping requirements
Consent – for optional elements such as sharing information with other professionals or sending reports to third parties
How your information is stored
Your information is stored securely using encrypted, password‑protected systems. Paper notes are kept in locked storage.
Only I access your information directly. Secure third‑party services (email, cloud storage, website hosting) may process data on my behalf in line with GDPR requirements.
How long information is kept
In line with HCPC and professional guidelines:
Children’s records: kept until age 26
Adult records: kept for 7 years
School training/consultancy notes: kept for 3 years
Emails: deleted periodically unless part of the professional record
After this time, information is securely destroyed.
Sharing your information
I do not share your information without consent unless:
legally required (e.g., safeguarding, court orders)
you request sharing with another professional
required for insurance or HCPC audit
I do not share information with schools unless you explicitly choose to.
Your rights under GDPR
You have the right to:
access your information
request corrections
request deletion (where legally appropriate)
withdraw consent for optional processing
restrict how your data is used
complain to the ICO
Cookies & website analytics
See Cookies Policy.
If you have concerns
Email: honey@honeybeeot.co.uk If unresolved, you can contact the ICO.
Cookies Policy:
This Cookies Policy explains how HoneyBeeOT uses cookies on this website. I keep things simple and only use the cookies needed for the site to function, along with basic anonymous analytics to understand how visitors use the website.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites work properly and provide basic information about how people use the site.
Types of cookies used on this website
1. Essential cookies (required for the website to function)
These cookies are set automatically by my website provider, IONOS, and are necessary for the site to load and run securely. They do not store personal information and cannot be disabled through the website.
Examples include:
cookies that keep the website secure
cookies that help pages load correctly
cookies that manage basic technical functions
2. Analytics cookies (IONOS Web Analytics)
IONOS provides anonymous website statistics so I can understand how people use the site.
IONOS Web Analytics:
does not use tracking cookies
does not store personal data
collects anonymous information only
is fully GDPR‑compliant
No personal information is collected, stored, or shared by analytics tools.
No third‑party cookies
This website does not use:
social media tracking
advertising cookies
marketing cookies
cookies from external platforms
Managing cookies
Most web browsers allow you to control cookies through their settings. You can:
block cookies
delete cookies
set your browser to notify you before cookies are stored
Blocking essential cookies may affect how the website works.
Changes to this policy
I may update this Cookies Policy from time to time. Any changes will be posted on this page.
Contact
If you have any questions about how cookies are used on this website, you can contact me at:
Safeguarding Statement:
HoneyBeeOT is committed to creating safe, supportive, and protective environments for all children, young people, and families I work with. Safeguarding is a core responsibility within my practice, and I take this duty seriously.
My commitment to safeguarding
I am trained to Level 3 Safeguarding Children (Virtual College) or equivalent, and I keep my knowledge up to date through regular training and professional development.
I follow national and local safeguarding guidance, including:
GIRFEC (Getting It Right for Every Child)
Children and Young People (Scotland) Act
East Lothian Child Protection Procedures
HCPC standards of conduct, performance, and ethics
Relevant UK guidance such as Working Together to Safeguard Children where appropriate
I take a trauma‑informed, neurodiversity‑affirming approach while meeting all statutory safeguarding responsibilities.
What safeguarding means in my practice
Safeguarding includes:
promoting the welfare, rights, and dignity of every child
recognising signs of harm, distress, or unmet needs
responding appropriately to concerns
sharing information when necessary to keep someone safe
working collaboratively with families, schools, and professionals
I aim to create emotionally safe spaces where children and young people feel respected, understood, and supported.
Safeguarding reporting procedure (HoneyBeeOT)
1. I notice or receive a concern
This may be something a child says, something I observe, or information shared with me.
2. I record the concern
I make a factual, dated note including:
what was seen, heard, or disclosed
the exact words used (if relevant)
who was present
any immediate actions taken
These notes are stored securely.
3. I consider the level of risk
I consider whether the concern is:
an immediate risk of harm
a significant concern requiring action
something that requires advice or monitoring
4. I report the concern to the correct place
When working in a school or organisation: I follow their safeguarding procedures and report to the Designated Safeguarding Lead.
When working directly with a family: I follow the relevant local authority safeguarding pathway.
For East Lothian: Children’s Services: 01875 824090 Email: childrenandfamilies@eastlothian.gov.uk Out of hours: 0800 731 6969 Immediate danger: 999
(These details may change; please check the local authority website.)
I do not need parental permission to make a safeguarding referral if a child is at risk.
5. I follow up if appropriate
Where appropriate and within my professional role, I may check that the concern has been received, recognising that I may not always be informed of outcomes.
Working with schools and organisations
When working in schools or community settings, I follow the safeguarding procedures of that setting.
If you have a concern about a child
If you are worried about a child’s safety or wellbeing, please contact your local safeguarding team, school safeguarding lead, or relevant authority.
You are welcome to contact me if you need guidance on next steps, although I cannot provide emergency advice or replace statutory services.
Contact: honey@honeybeeot.co.uk
Website Content & Intellectual Property Policy:
This website is hosted by IONOS — Some decorative images used in the website design are provided by IONOS under their licence and are not owned by HoneyBeeOT. All other content on this website — including text, policies, service descriptions, HoneyBeeOT branding, and resources — is the intellectual property of HoneyBeeOT unless otherwise stated.
You may:
read and share links to the website
quote short sections with clear credit to HoneyBeeOT
You may not:
copy, reproduce, or republish content
use content for commercial purposes
adapt, modify, or distribute content
use any part of the content in training, workshops, or professional materials
claim the content as your own
Written permission is required for any use beyond personal reference.
If you would like to reference or share any part of my work, please contact me at: honey@honeybeeot.co.uk
All original content is protected under UK copyright law.
Section 2- Scope of Practice and Practice Policies
(Scope of Practice, Reports and Summaries Policy, Training and Workshop Policy)
Scope of Practice:
HoneyBeeOT provides neurodiversity‑affirming, regulation‑focused occupational therapy and OT‑informed support for children, young people, families, and education settings. My work centres on understanding environments, reducing barriers, and supporting emotional safety and regulation to enable meaningful participation in daily life.
Across all services, my aim is to support occupational participation by helping children and young people engage more comfortably in the activities, routines, and roles that matter to them. Participation is at the heart of occupational therapy — not performance, not compliance, not “fixing,” but enabling people to live, learn, play, rest, and connect in ways that feel safe, possible, and authentic.
I combine professional OT training with lived experience, trauma‑informed practice, and a whole‑environment approach. My work is grounded in the understanding that children’s behaviour, communication, and participation are shaped by their nervous systems, sensory experiences, relationships, and environments. When we reduce demands, increase safety, and adjust expectations, children can access more comfort, connection, and capacity.
My OT Philosophy
I believe that every child and young person deserves to participate in daily life without masking, fear, overwhelm, or pressure to meet expectations that don’t fit their nervous system. Occupational therapy, in my practice, is not about correcting deficits — it is about uncovering strengths, reducing barriers, and supporting children to understand themselves.
I work from the principle that:
regulation is foundational
safety enables learning
connection precedes participation
behaviour is communication
environments matter
children thrive when adults understand their nervous systems
My approach is relational, low‑demand, and collaborative. I aim to create spaces where children and young people can show up exactly as they are.
1. 1:1 Occupational Therapy
When I work individually with a child or young person, this is occupational therapy. These sessions aim to support:
regulation and co‑regulation
sensory understanding
emotional safety
participation in daily routines
understanding overwhelm, shutdowns, and burnout
building self‑awareness and self‑advocacy
adapting environments and expectations
supporting transitions and routines
My 1:1 work is:
child‑led
relational
low‑demand
ND‑affirming
grounded in real‑world function
collaborative with families
focused on participation, not performance
This is occupational therapy delivered through a nervous‑system‑aware, environment‑focused model.
2. OT‑Informed Regulation‑Focused Support (Not Therapy)
Some services are OT‑informed but not therapy. These include:
small‑group sessions
whole‑class sessions
young person workshops
community‑based group work
These sessions may use:
movement‑based activities
sensory‑aware strategies
co‑regulation
playful, strengths‑based approaches
These are educational, preventative, and participation‑focused. They are not clinical therapy and do not replace 1:1 OT.
3. Whole‑Environment Assessments
I assess:
classrooms
early years spaces
high‑school settings
community spaces
workplaces
These assessments explore sensory, emotional, and environmental barriers to participation. You receive clear, practical, non‑medico‑legal recommendations. These are informal, practice‑based assessments — not statutory or diagnostic assessments.
4. ND‑Affirming Training & Workshops
I provide training for:
teachers
support staff
leadership teams
youth workers
organisations
Topics include neurodivergence, regulation, sensory needs, trauma‑informed practice, and inclusive environments. Training is educational and OT‑informed, not therapy.
All training aims to support environments that enable meaningful occupational participation for pupils, staff, and teams.
5. Parent/Carer Support
I offer collaborative, validating guidance around:
regulation
sensory needs
school‑based challenges
environmental barriers
routines
participation
This is OT‑informed support for parents, not therapy for the parent. The aim is to help adults understand their child’s nervous system and participation needs so they can respond with clarity, confidence, and compassion.
6. Mental‑Health‑Supportive OT Practice
I do not provide clinical mental‑health treatment. Instead, I offer occupational therapy and OT-informed support that aims to support children experiencing:
anxiety
overwhelm
shutdowns
burnout
stress
school‑based distress
My approach focuses on:
regulation
sensory load
routines
participation
environmental stressors
This supports mental wellbeing through an OT lens, without offering counselling, psychotherapy, CBT, trauma therapy, crisis intervention, or clinical mental‑health assessments.
7. Written Summaries & Recommendations
I provide descriptive, supportive, ND‑affirming written summaries and recommendations. These are not formal clinical or medico‑legal reports. They aim to support understanding, communication, and participation.
What HoneyBeeOT Does Not Do
Clinical Mental‑Health Treatment
No:
counselling
psychotherapy
CBT
trauma therapy
crisis intervention
clinical mental‑health assessments
diagnosis
Medical or Diagnostic Services
No:
diagnosis
medical assessments
medication advice
Highly Clinical or Medico‑Legal OT Services
No:
medico‑legal reports
tribunal reports
equipment prescription
manual handling
physical rehabilitation
formal functional assessments for legal/medical purposes
Behaviourist Approaches
No:
reward charts
compliance‑based strategies
behaviourist language
deficit‑based framing
Who I Work With
primary and secondary schools
early years settings
families
community organisations
workplaces
My Approach and What Informs My Practice
My work is grounded in:
Occupational therapy training and core OT principles
Neurodiversity‑affirming approaches
Trauma‑informed and low‑demand practice
Current research and good‑practice guidance around regulation, participation, and everyday occupations
Relevant professional standards, safeguarding requirements, and government guidance for working with children and young people
Lived experience, including parenting and being a former young carer
My own process of understanding my nervous system and how it shapes daily participation
Years of supporting neurodivergent children and young people in care, education, and family settings
Collaboration with families, schools, and community environments
A focus on real‑world contexts, comfort, and everyday participation rather than performance or outcomes
I aim to create environments where children, young people, and adults feel understood, supported, and able to participate in ways that feel safe and sustainable.
Reports and Summaries Policy:
HoneyBeeOT offers written summaries and recommendations to support understanding, communication, and practical next steps. My written outputs are descriptive, strengths‑based, and focused on regulation, participation, and the environment. They reflect the information available at the time of writing and aim to support clearer shared understanding.
I offer three types of written outputs, depending on the service:
1. Individual OT Summary Reports (for families only)
(These are the only reports that require assessment time and are charged separately.)
These reports are written for families, not for schools. Families may choose to share them with school, but I do not write school‑commissioned individual child reports.
These reports are available when I have gathered enough information through:
1:1 occupational therapy sessions
assessment session
parent/carer consultations
These reports include:
regulation profile
sensory and environmental observations
patterns of overwhelm or stress
strengths and protective factors
barriers to participation
practical recommendations
suggested next steps
These reports are descriptive, not diagnostic, and do not include standardised scoring or clinical sensory integration assessment.
2. Environmental Assessment Summaries (for schools or organisations)
(Included in the environmental assessment fee — not charged separately.)
These summaries:
are written for the commissioning school or organisation
focus on the environment, not individual children
include practical, non‑medico‑legal recommendations
describe sensory, emotional, and environmental barriers
offer participation‑focused adjustments for pupils, staff, or teams
These are not individual child reports and do not include individual assessments, observations, or recommendations for specific pupils.
3. Parent Session Summaries (optional, included)
After 1:1 parent/carer support sessions, I can provide a brief written summary of what we discussed. These summaries may include:
key ideas explored
nervous‑system or sensory concepts
practical strategies that felt supportive
links to relevant resources
These summaries are for parents/carers only and are included in the session fee. They are not clinical reports, do not assess the child, and are not intended for schools or external professionals.
What I do NOT provide
I do not provide:
written summaries for staff training
written summaries for young person workshops
written summaries for class sessions
individual child reports for schools
diagnostic statements
clinical sensory integration assessments
medico‑legal opinions
tribunal reports
capacity assessments
mental‑health diagnoses
medication recommendations
standardised scoring
Workshops and training are experiential, educational, and relational, and written summaries are not part of these services.
When Written Output is Offered
Reports or Summaries may be provided after:
1:1 occupational therapy sessions
assessment sessions
environmental assessments (summary included)
parent/carer consultations (optional summary included)
Reports are not provided for workshops or training.
Fees
Individual OT Summary Reports → charged separately
Environmental Assessment Summaries → included in the assessment fee
Parent Session Summaries → included, optional
If a report is cancelled after writing has begun, a partial fee may apply to cover time already spent.
Sharing reports
Individual OT Summary Reports belong to the commissioning family.
Environmental Assessment Summaries belong to the commissioning school or organisation.
Parent Session Summaries belong to the parent/carer.
I retain a copy as part of the clinical or professional record. I do not share reports unless you ask me to, or unless safeguarding law requires it.
Purpose of reports
Reports and Summaries are designed to:
support understanding
improve communication
highlight needs
offer practical recommendations
advocate for wellbeing
support participation in daily life
Reports are not suitable for legal, diagnostic, or medico‑legal pathways.
Training & Workshop Policy:
HoneyBeeOT provides two types of group‑based services:
Staff Training – for adults in education, community, and workplace settings
Young Person Workshops – for children and young people in schools, youth groups, and community settings
Both are neurodiversity‑affirming, regulation‑focused, and informed by occupational therapy practice. Neither service is clinical therapy.
1. Staff Training (Adults)
Staff training is educational, preventative, and designed to build understanding, confidence, and shared language around neurodiversity, regulation, and participation.
Nature of Staff Training
Staff training is:
educational and conceptual
grounded in OT theory and ND‑affirming frameworks
trauma‑informed and strengths‑based
practical and accessible
focused on environments, expectations, and adult nervous systems
not therapy and not child‑specific intervention
All staff training aims to support environments that enable meaningful occupational participation for pupils, staff, and teams.
What staff training covers
Topics may include:
understanding neurodiversity
behaviour through a nervous‑system lens
co‑regulation and adult nervous system awareness
sensory needs and supportive environments
trauma‑informed, low‑demand practice
reducing overwhelm and increasing accessibility
ND‑affirming language and approaches
Who staff training is for
teachers
support staff
leadership teams
youth workers
community organisations
workplaces
What staff training does not provide
Staff training does not include:
individual therapeutic intervention
clinical sensory integration assessment
behaviourist programmes
compliance‑based strategies
diagnostic frameworks
medico‑legal content
accredited qualifications
Certificates of attendance (not qualifications) can be provided.
2. Young Person Workshops (Children & Young People)
These workshops are primarily aimed at upper‑primary and secondary‑aged young people, though they can be adapted for younger groups. The ideas we explore — regulation, sensory needs, and executive functioning — are relevant to many learners, not only neurodivergent children.
Young Person Workshops are OT‑informed, early‑intervention group sessions designed to help children and young people understand their nervous systems, sensory needs, and how these areas can impact participation in daily life.
These workshops can be delivered:
in schools during class time
in youth groups
in community settings
as part of wider wellbeing or inclusion programmes
Nature of Young Person Workshops
Workshops are:
low‑demand
emotionally safe
accessible and sensory‑aware
strengths‑based
relational and connection‑focused
educational and preventative
not clinical therapy
Workshops aim to support occupational participation by helping young people understand how their nervous system affects learning, social life, routines, and wellbeing.
What workshops cover
Topics may include:
understanding neurodiversity
why we behave the way we do
executive functioning
sensory awareness
emotional regulation skills
identity, masking, and overwhelm
participation in school, home, and community life
Who workshops are for
upper‑primary pupils
secondary pupils
youth groups
community organisations
What workshops do not provide
Workshops do not include:
1:1 therapy
clinical assessment
diagnostic statements
behaviourist programmes
crisis intervention
mental‑health treatment
Workshops are OT‑informed and educational, not therapy.
3. How Training and Workshops Are Developed
All content is:
created independently by HoneyBeeOT
informed by OT theory, research, and Neuro‑affirming frameworks
updated regularly
shaped by feedback
adapted to each setting’s context (not individual clinical needs)
4. Booking and Customisation
Training and workshops can be:
standalone
combined with environmental assessments
tailored to your setting
adapted for different roles or age groups
Fees include preparation, delivery, travel (if applicable), and agreed follow‑up resources.
Section 3- Working Together
(Customer Care Policy, Payment Policy, Cancellation Policy, Travel Policy)
Customer Care Policy
HoneyBeeOT is committed to providing a warm, respectful, and emotionally safe experience for every child, family, and organisation I work with.
My commitment to you
1. Respect and emotional safety
I aim to create low‑demand, inclusive spaces where children and young people can show up as they are, without pressure to perform, mask, or meet expectations that feel overwhelming. Emotional safety and regulation are prioritised so participation can feel possible and manageable.
2. Clear communication
You can expect clarity around:
what I can offer
what I cannot offer
what to expect from sessions
how to contact me
how to raise concerns
3. Professionalism and boundaries
I follow HCPC standards, safeguarding guidance, and GDPR requirements in all aspects of my work.
4. ND‑affirming, trauma‑informed practice
I do not use behaviourism, compliance‑based approaches, or shame‑based strategies. My approach centres on understanding the nervous system, reducing overwhelm, and supporting participation.
5. Reliability and care
I aim to arrive prepared and to communicate in a timely manner about any changes.
Terms of Service / Working Agreement
1. Booking and attendance
Sessions must be booked in advance. Please follow the Cancellation Policy for any changes.
2. Payment
Fees are displayed clearly on the website and agreed in advance. Invoices must be paid within the stated timeframe.
3. Environment for sessions
For 1:1 sessions, please ensure:
a safe, comfortable space
access to familiar regulation tools
a supportive adult available if needed
For schools, a suitable room must be provided for staff training or young person workshops, and safeguarding procedures must be followed. If the environment is unsafe or unsuitable, I may need to pause or reschedule the session.
4. Information sharing
I only share information when it’s necessary — for example, if you ask me to, or if safeguarding or legal requirements mean I must. Otherwise, everything you share stays private.
5. Scope of practice
My aim is to support meaningful occupational participation — the everyday activities, routines, and roles that matter to children and young people.
My work is:
occupational therapy (for 1:1 child sessions)
OT‑informed support (for groups/workshops, parents, training, and consultancy)
regulation‑focused
ND‑affirming
It is not:
diagnostic
clinical mental‑health treatment
medico‑legal work
6. Safeguarding
I follow my Safeguarding Policy and statutory guidance.
7. Respectful conduct
I ask that communication remain respectful. I will always model this. If behaviour becomes unsafe or inappropriate, I may pause or end the session.
Payment Policy:
HoneyBeeOT aims to keep payments clear, fair, and easy to manage.
Invoices
Invoices are issued after each session, workshop, assessment, or commissioned piece of work. They include:
a breakdown of services
travel expenses (if applicable)
the total amount
payment instructions
Invoices for schools or organisations may be grouped if required by their finance processes.
Payment methods
bank transfer (preferred)
other methods by prior agreement
Payment terms
Families/private clients: within 7 days
Schools/organisations: may follow their internal finance timelines
Late payments
Late payments may result in:
gentle reminders
pausing future sessions until payment is received
Travel costs
Travel within East Lothian is included. Travel to Edinburgh or further afield is charged at cost using public transport or the most reasonable available option.
Reports
Reports are invoiced once completed. If a report is cancelled after writing has begun, a partial fee may apply to cover time already spent.
Cancellation Policy:
1:1 Sessions (Child or Parent/Carer) Cancellations with less than 24 hours’ notice are charged in full.
Assessments (sessions linked to individual reports) Cancellations with less than 48 hours’ notice are charged in full. If an assessment is part of a report process, the cancellation may delay the report timeframe.
Reports If a report is cancelled after writing has begun, a partial fee may apply to cover time already spent.
Staff Training, Young Person Workshops, and Environmental Assessments Cancellations with less than 7 days’ notice are charged in full. This reflects the preparation time, planning, and scheduling required for group‑based or whole‑environment work.
If I need to cancel If I need to cancel a session, workshop, or assessment, I will contact you as soon as possible and offer an alternative time.
Travel Policy:
HoneyBeeOT aims to keep travel simple, fair, and transparent.
Travel within East Lothian
Included in all services.
Travel to Edinburgh or further afield
Charged at cost using public transport or the most reasonable available option.
How travel costs are calculated
May include:
train or bus fares
necessary connections
unavoidable additional costs
Estimates
I’m happy to provide approximate travel estimates before booking.
Section 4- Accessibility and Complaints
(Accessibility Statement, Complaints Procedure, Policy Disclaimer, Language and Communication)
Accessibility Statement:
HoneyBeeOT aims to make all communication, sessions, and materials as accessible, inclusive, and low‑demand as possible.
Communication accessibility
I will aim to the best of my ability and to what is feasible to adapt communication to suit your needs, including:
plain‑English explanations
visual supports
written summaries
a slower pace
breaks
alternative formats (where feasible)
reduced‑demand conversations
You are welcome to communicate in whatever way works for you:
voice notes
text
bullet points
short or long messages
with support from someone you trust
Session accessibility
I can adapt sessions to support:
sensory needs
movement needs
emotional safety
processing time
communication differences
shutdowns or overwhelm
low‑demand participation
Children and young people are not expected to “perform,” mask, or meet behavioural expectations to access support. I aim to create spaces where they can participate in ways that feel safe, manageable, and aligned with their nervous system.
These adjustments can support children and young people to engage more comfortably in the occupations and routines that matter to them.
Training & workshop accessibility
Training and workshops are designed to be:
low‑demand
sensory‑aware
inclusive of different learning styles
paced with breaks
available in multiple formats where possible
This applies to both staff training and young person workshops, with adaptations made to suit the needs of each group.
Website & written materials
I aim to write in:
clear, plain language
ND‑affirming terms
accessible formatting
predictable structure
If you need information in a different format, please let me know and I will do my best to provide it. Although this may not always be possible or feasible, I will always try my best.
Commitment to continuous improvement
Accessibility is an ongoing process. I welcome feedback and aim to make reasonable adjustments wherever possible.
Complaints Procedure:
HoneyBeeOT is committed to providing a safe, respectful, and high‑quality service. If you ever feel unhappy with any part of my work, I want to know so I can address it promptly and learn from the experience.
This procedure explains how you can raise a concern or make a complaint, and how it will be handled.
Step 1: Talk to me directly (informal resolution)
Most concerns can be resolved quickly through a calm, open conversation.
If something doesn’t feel right, please contact me as soon as possible so we can discuss it together.
Email: honey@honeybeeot.co.uk
I will listen carefully, take your concerns seriously, and respond in line with professional standards.
Step 2: Formal complaint (if needed)
If the issue isn’t resolved informally, or you prefer to make a formal complaint straight away, you can do so in writing.
Please include:
what happened
when it happened
who was involved
what outcome you are hoping for
Send your complaint to: honey@honeybeeot.co.uk
I will acknowledge your complaint within approximately 5 working days.
Step 3: Investigation and response
I will:
review the information you’ve shared
look at any relevant notes or communication
reflect on what happened
respond clearly and respectfully
You will receive a written response within around 20 working days. If more time is needed, I will let you know.
Step 4: If you are still unhappy
If you feel your complaint has not been resolved, you have the right to escalate it.
As a registered Occupational Therapist, I am regulated by the Health and Care Professions Council (HCPC). You can raise concerns with them if you believe my conduct or practice falls below professional standards or fitness‑to‑practise requirements.
HCPC website: www.hcpc-uk.org
Support and accessibility
If you need support to make a complaint — for example, due to communication needs, literacy differences, or neurodivergent processing — I can adapt the process. This may include:
accepting complaints verbally (which I will record in writing)
providing extra time
using alternative communication formats
breaking information into smaller steps
My aim is to make the process safe, respectful, and accessible.
Learning and improvement
All complaints are taken seriously. I use them to reflect on my practice, improve my service, and ensure that HoneyBeeOT remains a safe, supportive, and high‑quality experience for every child, family, and setting I work with.
Policy Disclaimer:
These policies are here to offer clarity, transparency, and shared expectations. They guide my practice, but they do not replace professional judgement, safeguarding responsibilities, or the collaborative decision‑making that happens in real‑life situations.
All services are grounded in occupational therapy principles, with a focus on supporting participation in meaningful daily activities.
My work is relational and responsive, and I aim to adapt my approach to the needs of each child, family, and setting. If something in practice requires flexibility, I will try my best to make adjustments where appropriate, while ensuring that safety, wellbeing, and professional standards remain central.
Language and Communication:
Language is always evolving, especially in the areas of neurodiversity, trauma, and mental health. I aim to use language that is respectful, inclusive, and aligned with current ND‑affirming practice. I also recognise that no language is perfect, and different people prefer different terms. Sometimes a gentle or playful word can make difficult ideas feel more approachable.
If you ever come across wording on my website or in my materials that doesn’t feel right for you, please let me know. I’m always learning, and I value conversations that help me communicate with greater clarity, care, and respect.
My commitment is to remain open, reflective, and responsive as our shared understanding grows.
Relational Communication
My work is relational and connection‑focused. I aim to use communication that reduces pressure, builds trust, and helps people feel at ease. I adapt my style to what feels supportive and emotionally safe for each individual or group, within professional boundaries.
