HoneyBeeOT Policies and Scope of Practice

Here you’ll find more detailed information about my services, my practice, and the ethos that guides HoneyBeeOT.

These policies are here to help you understand how I work and what you can expect from HoneyBeeOT. They’re designed to keep things transparent, safe, and straightforward for everyone.

 

 

Section 1-Core Policies

(Privacy Policy, Cookies Policy, Safeguarding Statement, Website Content & Intellectual Property Policy) 

Privacy Policy:

HoneyBeeOT is committed to protecting your privacy. This policy explains what personal information I collect, why I collect it, how it is used, and how it is stored in line with UK GDPR and ICO guidance. 

Who I am 

HoneyBeeOT is an independent occupational therapy and OT‑informed support service based in East Lothian. 

Data Controller: Honey Wragg / HoneyBeeOT Email: honey@honeybeeot.co.uk 

As the Data Controller, I am responsible for deciding how your information is used and keeping it safe. 

What information I collect 

I only collect information that is necessary for providing occupational therapy or OT‑informed services. 

For families and individuals 

Parent/carer contact details 

Child’s name, age, and relevant background information 

Information shared during sessions 

Assessment notes 

Reports and recommendations 

For schools & workplaces 

Staff contact details 

Information about your setting 

Notes from training, workshops, or environmental assessments 

Website 

Basic cookies and analytics (see Cookies Policy) 

I do not collect more information than is needed for these purposes. 

Why I collect this information 

I collect information so I can: 

provide occupational therapy or OT‑informed support safely and effectively 

understand your needs and tailor support 

write reports or summaries (if requested or agreed) 

arrange bookings and communicate with you 

maintain accurate clinical or professional records 

meet legal and professional requirements 

Your information is only used for the purposes for which it was collected, unless a compatible purpose is required by law. 

Lawful basis for processing 

Under UK GDPR, I process personal data using: 

Legitimate interests – to provide occupational therapy or OT‑informed services safely and effectively 

Legal obligation – to meet HCPC, safeguarding, and record‑keeping requirements 

Consent – for optional elements such as sharing information with other professionals or sending reports to third parties 

How your information is stored 

Your information is stored securely using encrypted, password‑protected systems. Paper notes are kept in locked storage. 

Only I access your information directly. Secure third‑party services (email, cloud storage, website hosting) may process data on my behalf in line with GDPR requirements. 

How long information is kept 

In line with HCPC and professional guidelines: 

Children’s records: kept until age 26 

Adult records: kept for 7 years 

School training/consultancy notes: kept for 3 years 

Emails: deleted periodically unless part of the professional record 

After this time, information is securely destroyed. 

Sharing your information 

I do not share your information without consent unless: 

legally required (e.g., safeguarding, court orders) 

you request sharing with another professional 

required for insurance or HCPC audit 

I do not share information with schools unless you explicitly choose to. 

Your rights under GDPR 

You have the right to: 

access your information 

request corrections 

request deletion (where legally appropriate) 

withdraw consent for optional processing 

restrict how your data is used 

complain to the ICO 

Cookies & website analytics 

See Cookies Policy. 

If you have concerns 

Email: honey@honeybeeot.co.uk If unresolved, you can contact the ICO. 

 

Cookies Policy:

This Cookies Policy explains how HoneyBeeOT uses cookies on this website. I keep things simple and only use the cookies needed for the site to function, along with basic anonymous analytics to understand how visitors use the website. 

What are cookies? 

Cookies are small text files stored on your device when you visit a website. They help websites work properly and provide basic information about how people use the site. 

Types of cookies used on this website 

1. Essential cookies (required for the website to function) 

These cookies are set automatically by my website provider, IONOS, and are necessary for the site to load and run securely. They do not store personal information and cannot be disabled through the website. 

Examples include: 

cookies that keep the website secure 

cookies that help pages load correctly 

cookies that manage basic technical functions 

2. Analytics cookies (IONOS Web Analytics) 

IONOS provides anonymous website statistics so I can understand how people use the site. 

IONOS Web Analytics: 

does not use tracking cookies 

does not store personal data 

collects anonymous information only 

is fully GDPR‑compliant 

No personal information is collected, stored, or shared by analytics tools. 

No third‑party cookies 

This website does not use: 

social media tracking 

advertising cookies 

marketing cookies 

cookies from external platforms 

Managing cookies 

Most web browsers allow you to control cookies through their settings. You can: 

block cookies 

delete cookies 

set your browser to notify you before cookies are stored 

Blocking essential cookies may affect how the website works. 

Changes to this policy 

I may update this Cookies Policy from time to time. Any changes will be posted on this page. 

Contact 

If you have any questions about how cookies are used on this website, you can contact me at: 

honey@honeybeeot.co.uk 

 

Safeguarding Statement: 

HoneyBeeOT is committed to creating safe, supportive, and protective environments for all children, young people, and families I work with. Safeguarding is a core responsibility within my practice, and I take this duty seriously. 

My commitment to safeguarding 

I am trained to Level 3 Safeguarding Children (Virtual College) or equivalent, and I keep my knowledge up to date through regular training and professional development. 

I follow national and local safeguarding guidance, including: 

GIRFEC (Getting It Right for Every Child) 

Children and Young People (Scotland) Act 

East Lothian Child Protection Procedures 

HCPC standards of conduct, performance, and ethics 

Relevant UK guidance such as Working Together to Safeguard Children where appropriate 

I take a trauma‑informed, neurodiversity‑affirming approach while meeting all statutory safeguarding responsibilities. 

What safeguarding means in my practice 

Safeguarding includes: 

promoting the welfare, rights, and dignity of every child 

recognising signs of harm, distress, or unmet needs 

responding appropriately to concerns 

sharing information when necessary to keep someone safe 

working collaboratively with families, schools, and professionals 

I aim to create emotionally safe spaces where children and young people feel respected, understood, and supported. 

Safeguarding reporting procedure (HoneyBeeOT) 

1. I notice or receive a concern 

This may be something a child says, something I observe, or information shared with me. 

2. I record the concern 

I make a factual, dated note including: 

what was seen, heard, or disclosed 

the exact words used (if relevant) 

who was present 

any immediate actions taken 

These notes are stored securely. 

3. I consider the level of risk 

I consider whether the concern is: 

an immediate risk of harm 

a significant concern requiring action 

something that requires advice or monitoring 

4. I report the concern to the correct place 

When working in a school or organisation: I follow their safeguarding procedures and report to the Designated Safeguarding Lead. 

When working directly with a family: I follow the relevant local authority safeguarding pathway. 

For East Lothian: Children’s Services: 01875 824090 Email: childrenandfamilies@eastlothian.gov.uk Out of hours: 0800 731 6969 Immediate danger: 999 

(These details may change; please check the local authority website.) 

I do not need parental permission to make a safeguarding referral if a child is at risk. 

5. I follow up if appropriate 

Where appropriate and within my professional role, I may check that the concern has been received, recognising that I may not always be informed of outcomes. 

Working with schools and organisations 

When working in schools or community settings, I follow the safeguarding procedures of that setting. 

If you have a concern about a child 

If you are worried about a child’s safety or wellbeing, please contact your local safeguarding team, school safeguarding lead, or relevant authority. 

You are welcome to contact me if you need guidance on next steps, although I cannot provide emergency advice or replace statutory services. 

Contact: honey@honeybeeot.co.uk 

 

Website Content & Intellectual Property Policy: 

This website is hosted by IONOS — Some decorative images used in the website design are provided by IONOS under their licence and are not owned by HoneyBeeOT. All other content on this website — including text, policies, service descriptions, HoneyBeeOT branding, and resources — is the intellectual property of HoneyBeeOT unless otherwise stated. 

You may: 

read and share links to the website 

quote short sections with clear credit to HoneyBeeOT 

You may not: 

copy, reproduce, or republish content 

use content for commercial purposes 

adapt, modify, or distribute content 

use any part of the content in training, workshops, or professional materials 

claim the content as your own 

Written permission is required for any use beyond personal reference. 

If you would like to reference or share any part of my work, please contact me at: honey@honeybeeot.co.uk 

All original content is protected under UK copyright law. 

Section 2- Scope of Practice and Practice Policies

(Scope of Practice, Reports and Summaries Policy, Training and Workshop Policy)

Scope of Practice:

HoneyBeeOT provides neurodiversity‑affirming, regulation‑focused occupational therapy and OT‑informed support for children, young people, families, and education settings. My work centres on understanding environments, reducing barriers, and supporting emotional safety and regulation to enable meaningful participation in daily life. 

Across all services, my aim is to support occupational participation by helping children and young people engage more comfortably in the activities, routines, and roles that matter to them. Participation is at the heart of occupational therapy — not performance, not compliance, not “fixing,” but enabling people to live, learn, play, rest, and connect in ways that feel safe, possible, and authentic. 

I combine professional OT training with lived experience, trauma‑informed practice, and a whole‑environment approach. My work is grounded in the understanding that children’s behaviour, communication, and participation are shaped by their nervous systems, sensory experiences, relationships, and environments. When we reduce demands, increase safety, and adjust expectations, children can access more comfort, connection, and capacity. 

My OT Philosophy 

I believe that every child and young person deserves to participate in daily life without masking, fear, overwhelm, or pressure to meet expectations that don’t fit their nervous system. Occupational therapy, in my practice, is not about correcting deficits — it is about uncovering strengths, reducing barriers, and supporting children to understand themselves. 

I work from the principle that: 

regulation is foundational 

safety enables learning 

connection precedes participation 

behaviour is communication 

environments matter 

children thrive when adults understand their nervous systems 

My approach is relational, low‑demand, and collaborative. I aim to create spaces where children and young people can show up exactly as they are. 

1. 1:1 Occupational Therapy 

When I work individually with a child or young person, this is occupational therapy. These sessions aim to support: 

regulation and co‑regulation 

sensory understanding 

emotional safety 

participation in daily routines 

understanding overwhelm, shutdowns, and burnout 

building self‑awareness and self‑advocacy 

adapting environments and expectations 

supporting transitions and routines 

My 1:1 work is: 

child‑led 

relational 

low‑demand 

ND‑affirming 

grounded in real‑world function 

collaborative with families 

focused on participation, not performance 

This is occupational therapy delivered through a nervous‑system‑aware, environment‑focused model. 

2. OT‑Informed Regulation‑Focused Support (Not Therapy) 

Some services are OT‑informed but not therapy. These include: 

small‑group sessions 

whole‑class sessions 

young person workshops 

community‑based group work 

These sessions may use: 

movement‑based activities 

sensory‑aware strategies 

co‑regulation 

playful, strengths‑based approaches 

These are educational, preventative, and participation‑focused. They are not clinical therapy and do not replace 1:1 OT. 

3. Whole‑Environment Assessments 

I assess: 

classrooms 

early years spaces 

high‑school settings 

community spaces 

workplaces 

These assessments explore sensory, emotional, and environmental barriers to participation. You receive clear, practical, non‑medico‑legal recommendations. These are informal, practice‑based assessments — not statutory or diagnostic assessments. 

4. ND‑Affirming Training & Workshops 

I provide training for: 

teachers 

support staff 

leadership teams 

youth workers 

organisations 

Topics include neurodivergence, regulation, sensory needs, trauma‑informed practice, and inclusive environments. Training is educational and OT‑informed, not therapy. 

All training aims to support environments that enable meaningful occupational participation for pupils, staff, and teams. 

5. Parent/Carer Support 

I offer collaborative, validating guidance around: 

regulation 

sensory needs 

school‑based challenges 

environmental barriers 

routines 

participation 

This is OT‑informed support for parents, not therapy for the parent. The aim is to help adults understand their child’s nervous system and participation needs so they can respond with clarity, confidence, and compassion. 

6. Mental‑Health‑Supportive OT Practice 

I do not provide clinical mental‑health treatment. Instead, I offer occupational therapy and OT-informed support that aims to support children experiencing: 

anxiety 

overwhelm 

shutdowns 

burnout 

stress 

school‑based distress 

My approach focuses on: 

regulation 

sensory load 

routines 

participation 

environmental stressors 

This supports mental wellbeing through an OT lens, without offering counselling, psychotherapy, CBT, trauma therapy, crisis intervention, or clinical mental‑health assessments. 

7. Written Summaries & Recommendations 

I provide descriptive, supportive, ND‑affirming written summaries and recommendations. These are not formal clinical or medico‑legal reports. They aim to support understanding, communication, and participation. 

What HoneyBeeOT Does Not Do 

Clinical Mental‑Health Treatment 

No: 

counselling 

psychotherapy 

CBT 

trauma therapy 

crisis intervention 

clinical mental‑health assessments 

diagnosis 

Medical or Diagnostic Services 

No: 

diagnosis 

medical assessments 

medication advice 

Highly Clinical or Medico‑Legal OT Services 

No: 

medico‑legal reports 

tribunal reports 

equipment prescription 

manual handling 

physical rehabilitation 

formal functional assessments for legal/medical purposes 

Behaviourist Approaches 

No: 

reward charts 

compliance‑based strategies 

behaviourist language 

deficit‑based framing 

Who I Work With 

primary and secondary schools 

early years settings 

families 

community organisations 

workplaces 

My Approach and What Informs My Practice 

My work is grounded in: 

Occupational therapy training and core OT principles 

Neurodiversity‑affirming approaches 

Trauma‑informed and low‑demand practice 

Current research and good‑practice guidance around regulation, participation, and everyday occupations 

Relevant professional standards, safeguarding requirements, and government guidance for working with children and young people 

Lived experience, including parenting and being a former young carer 

My own process of understanding my nervous system and how it shapes daily participation 

Years of supporting neurodivergent children and young people in care, education, and family settings 

Collaboration with families, schools, and community environments 

A focus on real‑world contexts, comfort, and everyday participation rather than performance or outcomes 

I aim to create environments where children, young people, and adults feel understood, supported, and able to participate in ways that feel safe and sustainable. 

 

Reports and Summaries Policy: 

HoneyBeeOT offers written summaries and recommendations to support understanding, communication, and practical next steps. My written outputs are descriptive, strengths‑based, and focused on regulation, participation, and the environment. They reflect the information available at the time of writing and aim to support clearer shared understanding. 

I offer three types of written outputs, depending on the service: 

1. Individual OT Summary Reports (for families only) 

(These are the only reports that require assessment time and are charged separately.) 

These reports are written for families, not for schools. Families may choose to share them with school, but I do not write school‑commissioned individual child reports. 

These reports are available when I have gathered enough information through: 

1:1 occupational therapy sessions 

assessment session 

parent/carer consultations 

These reports include: 

regulation profile 

sensory and environmental observations 

patterns of overwhelm or stress 

strengths and protective factors 

barriers to participation 

practical recommendations 

suggested next steps 

These reports are descriptive, not diagnostic, and do not include standardised scoring or clinical sensory integration assessment. 

2. Environmental Assessment Summaries (for schools or organisations) 

(Included in the environmental assessment fee — not charged separately.) 

These summaries: 

are written for the commissioning school or organisation 

focus on the environment, not individual children 

include practical, non‑medico‑legal recommendations 

describe sensory, emotional, and environmental barriers 

offer participation‑focused adjustments for pupils, staff, or teams 

These are not individual child reports and do not include individual assessments, observations, or recommendations for specific pupils. 

3. Parent Session Summaries (optional, included) 

After 1:1 parent/carer support sessions, I can provide a brief written summary of what we discussed. These summaries may include: 

key ideas explored 

nervous‑system or sensory concepts 

practical strategies that felt supportive 

links to relevant resources 

These summaries are for parents/carers only and are included in the session fee. They are not clinical reports, do not assess the child, and are not intended for schools or external professionals. 

What I do NOT provide 

I do not provide: 

written summaries for staff training 

written summaries for young person workshops 

written summaries for class sessions 

individual child reports for schools 

diagnostic statements 

clinical sensory integration assessments 

medico‑legal opinions 

tribunal reports 

capacity assessments 

mental‑health diagnoses 

medication recommendations 

standardised scoring 

Workshops and training are experiential, educational, and relational, and written summaries are not part of these services. 

When Written Output is Offered 

Reports or Summaries may be provided after: 

1:1 occupational therapy sessions 

assessment sessions 

environmental assessments (summary included) 

parent/carer consultations (optional summary included) 

Reports are not provided for workshops or training. 

Fees 

Individual OT Summary Reports → charged separately 

Environmental Assessment Summaries → included in the assessment fee 

Parent Session Summaries → included, optional 

If a report is cancelled after writing has begun, a partial fee may apply to cover time already spent. 

Sharing reports 

Individual OT Summary Reports belong to the commissioning family. 

Environmental Assessment Summaries belong to the commissioning school or organisation. 

Parent Session Summaries belong to the parent/carer. 

I retain a copy as part of the clinical or professional record. I do not share reports unless you ask me to, or unless safeguarding law requires it. 

Purpose of reports 

Reports and Summaries are designed to: 

support understanding 

improve communication 

highlight needs 

offer practical recommendations 

advocate for wellbeing 

support participation in daily life 

Reports are not suitable for legal, diagnostic, or medico‑legal pathways. 

 

Training & Workshop Policy: 

HoneyBeeOT provides two types of group‑based services: 

Staff Training – for adults in education, community, and workplace settings 

Young Person Workshops – for children and young people in schools, youth groups, and community settings 

Both are neurodiversity‑affirming, regulation‑focused, and informed by occupational therapy practice. Neither service is clinical therapy. 

1. Staff Training (Adults) 

Staff training is educational, preventative, and designed to build understanding, confidence, and shared language around neurodiversity, regulation, and participation. 

Nature of Staff Training 

Staff training is: 

educational and conceptual 

grounded in OT theory and ND‑affirming frameworks 

trauma‑informed and strengths‑based 

practical and accessible 

focused on environments, expectations, and adult nervous systems 

not therapy and not child‑specific intervention 

All staff training aims to support environments that enable meaningful occupational participation for pupils, staff, and teams. 

What staff training covers 

Topics may include: 

understanding neurodiversity 

behaviour through a nervous‑system lens 

co‑regulation and adult nervous system awareness 

sensory needs and supportive environments 

trauma‑informed, low‑demand practice 

reducing overwhelm and increasing accessibility 

ND‑affirming language and approaches 

Who staff training is for 

teachers 

support staff 

leadership teams 

youth workers 

community organisations 

workplaces 

What staff training does not provide 

Staff training does not include: 

individual therapeutic intervention 

clinical sensory integration assessment 

behaviourist programmes 

compliance‑based strategies 

diagnostic frameworks 

medico‑legal content 

accredited qualifications 

Certificates of attendance (not qualifications) can be provided. 

2. Young Person Workshops (Children & Young People) 

These workshops are primarily aimed at upper‑primary and secondary‑aged young people, though they can be adapted for younger groups. The ideas we explore — regulation, sensory needs, and executive functioning — are relevant to many learners, not only neurodivergent children. 

Young Person Workshops are OT‑informed, early‑intervention group sessions designed to help children and young people understand their nervous systems, sensory needs, and how these areas can impact participation in daily life. 

These workshops can be delivered: 

in schools during class time 

in youth groups 

in community settings 

as part of wider wellbeing or inclusion programmes 

Nature of Young Person Workshops 

Workshops are: 

low‑demand 

emotionally safe 

accessible and sensory‑aware 

strengths‑based 

relational and connection‑focused 

educational and preventative 

not clinical therapy 

Workshops aim to support occupational participation by helping young people understand how their nervous system affects learning, social life, routines, and wellbeing. 

What workshops cover 

Topics may include: 

understanding neurodiversity 

why we behave the way we do 

executive functioning 

sensory awareness 

emotional regulation skills 

identity, masking, and overwhelm 

participation in school, home, and community life 

Who workshops are for 

upper‑primary pupils 

secondary pupils 

youth groups 

community organisations 

What workshops do not provide 

Workshops do not include: 

1:1 therapy 

clinical assessment 

diagnostic statements 

behaviourist programmes 

crisis intervention 

mental‑health treatment 

Workshops are OT‑informed and educational, not therapy. 

3. How Training and Workshops Are Developed 

All content is: 

created independently by HoneyBeeOT 

informed by OT theory, research, and Neuro‑affirming frameworks 

updated regularly 

shaped by feedback 

adapted to each setting’s context (not individual clinical needs) 

4. Booking and Customisation 

Training and workshops can be: 

standalone 

combined with environmental assessments 

tailored to your setting 

adapted for different roles or age groups 

Fees include preparation, delivery, travel (if applicable), and agreed follow‑up resources. 

Section 3- Working Together

(Customer Care Policy, Payment Policy, Cancellation Policy, Travel Policy)

Customer Care Policy 

HoneyBeeOT is committed to providing a warm, respectful, and emotionally safe experience for every child, family, and organisation I work with. 

My commitment to you 

1. Respect and emotional safety 

I aim to create low‑demand, inclusive spaces where children and young people can show up as they are, without pressure to perform, mask, or meet expectations that feel overwhelming. Emotional safety and regulation are prioritised so participation can feel possible and manageable. 

2. Clear communication 

You can expect clarity around: 

what I can offer 

what I cannot offer 

what to expect from sessions 

how to contact me 

how to raise concerns 

3. Professionalism and boundaries 

I follow HCPC standards, safeguarding guidance, and GDPR requirements in all aspects of my work. 

4. ND‑affirming, trauma‑informed practice 

I do not use behaviourism, compliance‑based approaches, or shame‑based strategies. My approach centres on understanding the nervous system, reducing overwhelm, and supporting participation. 

5. Reliability and care 

I aim to arrive prepared and to communicate in a timely manner about any changes. 

Terms of Service / Working Agreement 

1. Booking and attendance 

Sessions must be booked in advance. Please follow the Cancellation Policy for any changes. 

2. Payment 

Fees are displayed clearly on the website and agreed in advance. Invoices must be paid within the stated timeframe. 

3. Environment for sessions 

For 1:1 sessions, please ensure: 

a safe, comfortable space 

access to familiar regulation tools 

a supportive adult available if needed 

For schools, a suitable room must be provided for staff training or young person workshops, and safeguarding procedures must be followed. If the environment is unsafe or unsuitable, I may need to pause or reschedule the session. 

4. Information sharing 

I only share information when it’s necessary — for example, if you ask me to, or if safeguarding or legal requirements mean I must. Otherwise, everything you share stays private.

5. Scope of practice 

My aim is to support meaningful occupational participation — the everyday activities, routines, and roles that matter to children and young people. 

My work is: 

occupational therapy (for 1:1 child sessions) 

OT‑informed support (for groups/workshops, parents, training, and consultancy) 

regulation‑focused 

ND‑affirming 

It is not: 

diagnostic 

clinical mental‑health treatment 

medico‑legal work 

6. Safeguarding 

I follow my Safeguarding Policy and statutory guidance. 

7. Respectful conduct 

I ask that communication remain respectful. I will always model this. If behaviour becomes unsafe or inappropriate, I may pause or end the session. 

 

Payment Policy: 

HoneyBeeOT aims to keep payments clear, fair, and easy to manage. 

Invoices 

Invoices are issued after each session, workshop, assessment, or commissioned piece of work. They include: 

a breakdown of services 

travel expenses (if applicable) 

the total amount 

payment instructions 

Invoices for schools or organisations may be grouped if required by their finance processes. 

Payment methods 

bank transfer (preferred) 

other methods by prior agreement 

Payment terms 

Families/private clients: within 7 days 

Schools/organisations: may follow their internal finance timelines 

Late payments 

Late payments may result in: 

gentle reminders 

pausing future sessions until payment is received 

Travel costs 

Travel within East Lothian is included. Travel to Edinburgh or further afield is charged at cost using public transport or the most reasonable available option. 

Reports 

Reports are invoiced once completed. If a report is cancelled after writing has begun, a partial fee may apply to cover time already spent. 

 

Cancellation Policy:

1:1 Sessions (Child or Parent/Carer) Cancellations with less than 24 hours’ notice are charged in full. 

Assessments (sessions linked to individual reports) Cancellations with less than 48 hours’ notice are charged in full. If an assessment is part of a report process, the cancellation may delay the report timeframe. 

Reports If a report is cancelled after writing has begun, a partial fee may apply to cover time already spent. 

Staff Training, Young Person Workshops, and Environmental Assessments Cancellations with less than 7 days’ notice are charged in full. This reflects the preparation time, planning, and scheduling required for group‑based or whole‑environment work. 

If I need to cancel If I need to cancel a session, workshop, or assessment, I will contact you as soon as possible and offer an alternative time. 

 

Travel Policy: 

HoneyBeeOT aims to keep travel simple, fair, and transparent. 

Travel within East Lothian 

Included in all services. 

Travel to Edinburgh or further afield 

Charged at cost using public transport or the most reasonable available option. 

How travel costs are calculated 

May include: 

train or bus fares 

necessary connections 

unavoidable additional costs 

Estimates 

I’m happy to provide approximate travel estimates before booking. 

Section 4- Accessibility and Complaints

(Accessibility Statement, Complaints Procedure, Policy Disclaimer, Language and Communication)

Accessibility Statement: 

HoneyBeeOT aims to make all communication, sessions, and materials as accessible, inclusive, and low‑demand as possible. 

Communication accessibility 

I will aim to the best of my ability and to what is feasible to adapt communication to suit your needs, including: 

plain‑English explanations 

visual supports 

written summaries 

a slower pace 

breaks 

alternative formats (where feasible) 

reduced‑demand conversations 

You are welcome to communicate in whatever way works for you: 

email 

voice notes 

text 

bullet points 

short or long messages 

with support from someone you trust 

Session accessibility 

I can adapt sessions to support: 

sensory needs 

movement needs 

emotional safety 

processing time 

communication differences 

shutdowns or overwhelm 

low‑demand participation 

Children and young people are not expected to “perform,” mask, or meet behavioural expectations to access support. I aim to create spaces where they can participate in ways that feel safe, manageable, and aligned with their nervous system. 

These adjustments can support children and young people to engage more comfortably in the occupations and routines that matter to them. 

Training & workshop accessibility 

Training and workshops are designed to be: 

low‑demand 

sensory‑aware 

inclusive of different learning styles 

paced with breaks 

available in multiple formats where possible 

This applies to both staff training and young person workshops, with adaptations made to suit the needs of each group. 

Website & written materials 

I aim to write in: 

clear, plain language 

ND‑affirming terms 

accessible formatting 

predictable structure 

If you need information in a different format, please let me know and I will do my best to provide it. Although this may not always be possible or feasible, I will always try my best.

Commitment to continuous improvement 

Accessibility is an ongoing process. I welcome feedback and aim to make reasonable adjustments wherever possible. 

 

Complaints Procedure: 

HoneyBeeOT is committed to providing a safe, respectful, and high‑quality service. If you ever feel unhappy with any part of my work, I want to know so I can address it promptly and learn from the experience. 

This procedure explains how you can raise a concern or make a complaint, and how it will be handled. 

Step 1: Talk to me directly (informal resolution) 

Most concerns can be resolved quickly through a calm, open conversation. 

If something doesn’t feel right, please contact me as soon as possible so we can discuss it together. 

Email: honey@honeybeeot.co.uk 

I will listen carefully, take your concerns seriously, and respond in line with professional standards. 

Step 2: Formal complaint (if needed) 

If the issue isn’t resolved informally, or you prefer to make a formal complaint straight away, you can do so in writing. 

Please include: 

what happened 

when it happened 

who was involved 

what outcome you are hoping for 

Send your complaint to: honey@honeybeeot.co.uk 

I will acknowledge your complaint within approximately 5 working days. 

Step 3: Investigation and response 

I will: 

review the information you’ve shared 

look at any relevant notes or communication 

reflect on what happened 

respond clearly and respectfully 

You will receive a written response within around 20 working days. If more time is needed, I will let you know. 

Step 4: If you are still unhappy 

If you feel your complaint has not been resolved, you have the right to escalate it. 

As a registered Occupational Therapist, I am regulated by the Health and Care Professions Council (HCPC). You can raise concerns with them if you believe my conduct or practice falls below professional standards or fitness‑to‑practise requirements. 

HCPC website: www.hcpc-uk.org 

Support and accessibility 

If you need support to make a complaint — for example, due to communication needs, literacy differences, or neurodivergent processing — I can adapt the process. This may include: 

accepting complaints verbally (which I will record in writing) 

providing extra time 

using alternative communication formats 

breaking information into smaller steps 

My aim is to make the process safe, respectful, and accessible. 

Learning and improvement 

All complaints are taken seriously. I use them to reflect on my practice, improve my service, and ensure that HoneyBeeOT remains a safe, supportive, and high‑quality experience for every child, family, and setting I work with. 

 

Policy Disclaimer: 

These policies are here to offer clarity, transparency, and shared expectations. They guide my practice, but they do not replace professional judgement, safeguarding responsibilities, or the collaborative decision‑making that happens in real‑life situations. 

All services are grounded in occupational therapy principles, with a focus on supporting participation in meaningful daily activities. 

My work is relational and responsive, and I aim to adapt my approach to the needs of each child, family, and setting. If something in practice requires flexibility, I will try my best to make adjustments where appropriate, while ensuring that safety, wellbeing, and professional standards remain central. 

 

Language and Communication: 

Language is always evolving, especially in the areas of neurodiversity, trauma, and mental health. I aim to use language that is respectful, inclusive, and aligned with current ND‑affirming practice. I also recognise that no language is perfect, and different people prefer different terms. Sometimes a gentle or playful word can make difficult ideas feel more approachable. 

If you ever come across wording on my website or in my materials that doesn’t feel right for you, please let me know. I’m always learning, and I value conversations that help me communicate with greater clarity, care, and respect. 

My commitment is to remain open, reflective, and responsive as our shared understanding grows. 

Relational Communication 

My work is relational and connection‑focused. I aim to use communication that reduces pressure, builds trust, and helps people feel at ease. I adapt my style to what feels supportive and emotionally safe for each individual or group, within professional boundaries. 

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